FAQ

Nation Maid Jurong knows that your time is very important. Well, here’s one very significant and easy way for you to save time. You can read the following frequently asked questions on employing a Foreign Domestic Worker:

  • Who can apply for a FDW?

    People who are eligible to apply for a FDW are all Singapore citizens. This includes permanent residents and expatriates (holding valid employment or work passes), having a valid reason to employ a Foreign Domestic Worker (FDW) at their residence. For expatriate employers, they have to declare that their family members are living with them upon application.

  • What is the current levy?

    Levy charges commence on the fifth day after the FDW arrival in Singapore, as well as the day of arrival. Employers are required to pay a Foreign Domestic Worker (FDW) monthly levy of $265 (normal) or $60 (concessionary).

    Levy Payment should be made via GIRO only. The FDW's Work Permit will be cancelled if the employer fails to maintain a valid GIRO account. Employers can view their levy bills online using the Internet Foreign Worker Levy Billing (iFWLB) System via SingPass.

  • What are the criteria to be eligible for a levy concession?

    An employer is eligible for a levy concession for each FDW (max. for two FDWs for each household) if he/she satisfies the conditions set by MOM. Here are some of the criteria for eligibility:

    • A household that has a child/grandchild who is a Singapore Citizen below 12 years old.
    • An elderly (Employer/Spouse/Parent/parent-in-law/grandparent/gandparent-in-law) who is a Singapore Citizen aged 65 years old or above.
    • A household living with a person with disability may also be eligible for levy concession.

    For more details on conditions and application procedures, please contact us at 6665 8199.

  • What are the key differences between an Indonesian FDW and a Filipino FDW in terms of service?

    For Indonesian FDWs:

    • They speak Indonesian language which is quite similar to the Malay language used here in Singapore. Some of them who are college graduates or had worked in Singapore before would be able to speak and understand simple English.
    • Most of them are Muslims and do not eat pork. However most of them would not mind handling pork during their course of work if so required by their employers.
    • Generally, they are agreeable to work without day-off in-lieu of compensation of salary.
    • For Filipino FDWs:

    • Generally, they have a good command of English.
    • Most of them are Catholics or Christians.
    • Generally, they require at least a day-off per month. whereas, some may work without day-off in lieu of compensation of salary.
  • What are the monthly salary range for Indonesian and Filipino FDWs?

    The monthly salary of an Indonesian FDW is $550. It is also depending on their experience, skills and capabilities at work. While the monthly salary of a Filipino FDW ranges from $550 to $580 depending on their working experience and capabilities.

    Find out everything you need to know, without having to make a phone call or without having to wait for a response to your email. You can read the following frequently asked questions about Nation Maid Jurong’s Quality Control and Services:

    • 1. How tight is your diligent process when selecting the maids for employment in Singapore?

      Our FDWs are personally interviewed by our staff and they have to go through various stringent screenings in order to be selected for employment in Singapore. The FDWs are first recruited by our provincial recruiters and then transported to Training Centres. At the training centres, only those applicants that are considered suitable by the standards set by the Ministry of Manpower in Singapore (MOM) will be shortlisted for the first round. Applicants must further meet the preliminary physical, mental and attitude requirements set by our agents before they can proceed for the second-round selection.

      Those FDWs selected will go through the training programmes in the designated training centres. It is here that those with undesirable work attitude and poor learning capabilities will be disqualified. Essentially, only good candidates be offered a job in Singapore.

    • 2. Does Nation keep a centralized biodata or does each centre offers a different maid profiles? How accurate are the biodatas?

      All FDWs’ profiles are stored in our common server. Nation Maid Jurong uses the SingTel Megapop system. This provides real-time access of database to all of our branches, thus preventing double selection by different employers.

    • 3. What is Nation's position on immediate FDW placement arising from FDW transfers?

      We will do our best to provide the so called "1-in-1-out" service to the employers as we understand that employers usually need the replacement FDW immediately after their existing FDW has been transferred. We will do our best to match the timing while at the same time abide by MOM’s regulations and formalities.

    • 4. Can I interview the FDWs even if they are not in Singapore?

      Yes, here at Nation Maid Jurong, we offer webcam and/or telephone interview of your choice. Due to the accessibility of some remote centers, prior notice is required for arrangement of such interview.

    • 5. What happens if the FDW I employ from Nation does not match up to my expectations?

      Inevitably, some capable FDWs may not be found to be appropriate for employers due to character or compatibility problems. In this case, Nation Maid Jurong offers counseling services to the FDWs and advisory service to the employers. After the necessary evaluation, if the existing FDW needs to be relocated, we will provide the employer replacement as soon as possible.

    • 6. What after- sales service can I expect from Nation?

      Nation Maid Jurong values the customers. We are dedicated to providing excellent before and after-sales service to all of our customers.

      We offer loyalty programmes and a full-range of services that consist of counseling the FDW, renewal of work permit and passports, home-leaves, endorsement of embassy document, replacement of FDWs, upgrading skill courses, arrangement of air-tickets, and repatriation of the FDWs upon completion of their contracts. We also deliver 24 hours’ hotline services (by their native speaking counselors) to your FDW if they need additional assistance.

    • 7. How many transfers am I entitled to and what are the penalties?

      We provide numerous service packages comprising of different FDWs replacement entitlements and fees. We could modify the service package to the employer if needed.

    • 8. Do you provide any social activities for maids supplied by your agency?

      ECTC Caregiver's Course

      In partnership with ECON Careskill Training Centre (ECTC), a specialist in healthcare training, we have presented a caregiver's course for FDWs to upgrade their caregiving skills. This particular course will prepare caregivers with the practical information during the care-giving procedure.

      This is a pre-approved course under the Centre for Enabled Living's Caregiver Training Grant (CTG). Participants are eligible for the grant subject to existing terms and conditions. Please contact us at 6665-8199 for more details on the course.

      Competency On-Site Training Programmes

      Every household is diverse with its own distinct and exceptional need and requirements. We truly recognize the importance of providing dedicated training to your FDWs to meet your special needs. Our instructor will go to your home to conduct on-site training for your FDWs. We will modify the training to fit your preference.

    • 9. What are the Modes of payment accepted for the transactions?

      Nation Maid Jurong accepts cash, Nets, Cheques and Credit card payment for fees generated. Additionally, we offer 0% installment service for repayment of placement fees enhanced by the selected banks. However, please speak to our customer service officers should you require other payment mode. Our priority is to provide convenience and suitability to our customers.

    • 10. Any advance payable and would the advance be refundable in the event the FDW is returned?

      Nation Maid Jurong offers a refund policy on the balance of the advance payment in the event the FDW is returned and successfully transferred to a new employer. This policy is conditional upon the employers not breaching any of the clauses stated in the service agreement between the employer and the agency.

      A foreign domestic worker (FDW)’s placement must conform with Work Permit conditions. As an employer, you will be penalized if you illegally deploy her to work for someone else or perform non-domestic chores. You can read the succeeding Frequently Asked Questions about FDW Current Policies:

      1. How the new FDW insurance policy affects a customer like me?

        All FDWs are required to be covered with the adequate insurance, that is why employers are implemented to take care of their FDWs medical expenses in Singapore.

        This is necessary before a work permit can be issued by MOM. The new insurance policy needs the FDW to be covered with a minimum sum of $15,000 per year for hospitalization claim. The sum is in line with the new hospitalization subsidy regulation. It is also compulsory for employers to take up a Personal Accident Insurance policy for their FDWs before they can employ the FDW. The minimum sum assured should be $40,000. Nevertheless, we would advise employers to upgrade the FDW insurance policy to an even better coverage to meet higher-than-expected bills arising from the FDW hospitalization expenses.
      2. Can I deport the FDW without going through the agency?

        Yes, the employer can deport the FDW without going through the agency as long as such action does not break any of the clauses in the service agreement between the employer and the agency. However, we would strongly recommend the employer to deport the said FDW through our agency, so that we could discharge your responsibilities (if any) to protect your interest.
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